Refund Policy

Effective date: September 21, 2026
Last updated: September 21, 2026

1. Scope

This policy applies to individual purchases of FitOnBoard digital subscription access. FitOnBoard provides no physical goods or physical delivery. Corporate payments and refunds are governed by the applicable separate corporate agreement.

2. Free access

Permanent FREE access requires no payment card and creates no refundable charge.

3. Cancelling a subscription

You may cancel your subscription at any time through an available account method or by contacting us. If recurring billing is enabled and disclosed at checkout, cancellation prevents future renewals and charges. Cancellation does not normally terminate access immediately: access remains available until the end of the already-paid billing period unless applicable law requires otherwise.

4. Refund requests

You may request a refund within 14 calendar days after the relevant payment. Each request is reviewed individually. A request may be approved where there is a substantiated problem with the Service, a duplicate or incorrect charge, a technical inability to access purchased service attributable to FitOnBoard, or where applicable law requires a refund. This policy does not promise an unconditional refund where the law does not require one and does not restrict non-waivable consumer rights.

5. How to request a refund

Email Fitonboardteam@gmail.com and provide:

• your name;
• the email associated with FitOnBoard;
• the payment or order reference, if available;
• the payment date and amount; and
• the reason for the request, including relevant access details.

Never send a full card number, CVV, PIN, password, or other payment credentials. FitOnBoard support will not ask for them.

6. Approved refunds and timing

An approved refund is returned using an available method appropriate to the original transaction and payment processor. Processing time depends on WayForPay, the payment method, and the customer’s bank. FitOnBoard will confirm its decision or request reasonable information needed to investigate.

7. Contact

Refund and cancellation questions: Fitonboardteam@gmail.com. Merchant details are available on the Contact Information page.